Refund & Warranty Policy – LoLi Crafts At LoLi Crafts, each project is custom-built with care, precision, and passion. To ensure clarity and fairness, we have outlined our refund and warranty policy below: Deposits & Payments • All projects require a 50% deposit before work begins. • This deposit covers material costs and is non-refundable. • The remaining balance is due upon completion, prior to delivery or collection. Refunds • Because all items are custom-made to client specifications, refunds are not available once production has started. • Refunds may only be considered if LoLi Crafts is unable to fulfill the order due to unforeseen circumstances. • Courier fees are non-refundable once items have been dispatched. Warranty • Every item crafted by LoLi Crafts carries a two-year warranty. • This warranty covers defects in craftsmanship and materials under normal use. • The warranty does not cover: • Improper care or maintenance • Physical damage caused by the client (e.g., drops, scratches, exposure to moisture or extreme heat) Quality Assurance • All items undergo a strict quality check before leaving our workshop. • Delivery is handled either by LoLi Crafts directly or through a trusted courier service. • Clients are encouraged to inspect their items upon delivery and report any issues within 7 days. Customer Responsibilities • Proper care and maintenance of wooden items are essential to ensure longevity. • Clients must follow care guidelines provided by LoLi Crafts to keep their warranty valid.

Designed by Louis Venter 071 512 6012